EMERGENCY REPORTING PROCEDURE IN A MULTI-NATIONAL ENVIRONMENT EMERGENCY REPORTING PROCEDURE IN A MULTI-NATIONAL ENVIRONMENT

on the spot and the operation room (OPS room). IRT assets have to react immediately and with a sufficient information flow during the incident. OPS room is responsible for the accurate and timely reporting of all information related to the incident to IRT. Each incident must be assessed individually and taken actions must be based on the received accurate information and any situational analysis from the incident site. IRT Asset Status Reports and Situational Picture are sent to the OPS room verbally through the assigned CIS (communication and information systems) systems minimum every 30 minutes. The most widely used CIS system is the radio communication. There are several rules in the transmission in order to get the fluent flow of the information. The most important are: This article is aimed on reporting procedure in emergency situation used in multi-national environment. It is based on real procedures, documents and instructions, which are usually used in all kinds of emergency assets, especially during the activities of multi-national joint forces. The first impulse for creating this procedure started in armed task forces and due to the great effect fluently increased to the civilian sector. The article is a basic instruction how to simply ensure information flowchart among all the elements and secure quick reaction on devel-oping crisis situation.


Introduction
Crisis management is a phenomenon of the present time. Nowadays, the increasing numbers of predicaments are solved in a multi-national environment. In the case of emergency quick reaction and efficiency are the fundamental characteristics in order to ensure a proper coordination of the rescue assets immediately. A precise, punctual and timely management of assets that effect through a simple chain of command, can only achieve this. Different operation procedures, capabilities and language barriers of the involved international assets brought about the need to create a common system of reporting procedure. The main purpose of this article is to create an overall summary of the multi-national standard operation procedures (SOP), information flowcharts (IF) and reporting procedures (RP) in order to explain its application in the real situation.
All these mentioned segments are the necessary parts of a decision making process (DMP) and the most important inputs in the process of gathering information in order to get enough relevant information for the general solution of the situation.
We can divide this problem into three parts: -standard operation procedures (SOP) -information flowcharts (IF) -reporting procedures (RP)

Standard operation procedures
Aim of the SOPs is to clarify the procedures used by the crisis management. The main intent of each SOP is to support the members and managers of the crisis staff and incident comman-der in DMP and help them to make particular decisions aimed to reach the final goal.
The core of each SOP is a clear and simple direction, how to manage the situation in order to ensure a safe and secure environment in accordance with the official protocols and documents. SOP has to be clear and simple, but on the other hand, rich on the value.
The most important SOP for our work is the "Alert of Immediate Rescue Team (IRT) and Communication Procedures in Emergency Situation" used in the multi-national military IRT assets.

Information flowchart
The main intent of IF is to ensure the flow of information and reports to all the participants, especially between the IRT on the spot and the operation room (OPS room).
IRT assets have to react immediately and with a sufficient information flow during the incident. OPS room is responsible for the accurate and timely reporting of all information related to the incident to IRT. Each incident must be assessed individually and taken actions must be based on the received accurate information and any situational analysis from the incident site. IRT Asset Status Reports and Situational Picture are sent to the OPS room verbally through the assigned CIS (communication and information systems) systems minimum every 30 minutes.
The most widely used CIS system is the radio communication.
There are several rules in the transmission in order to get the fluent flow of the information. The most important are:

EMERGENCY REPORTING PROCEDURE IN A MULTI-NATIONAL ENVIRONMENT
Frantisek Salenka -Dusana Salenka -Marian Furi * This article is aimed on reporting procedure in emergency situation used in multi-national environment. It is based on real procedures, documents and instructions, which are usually used in all kinds of emergency assets, especially during the activities of multi-national joint forces. The first impulse for creating this procedure started in armed task forces and due to the great effect fluently increased to the civilian sector. The article is a basic instruction how to simply ensure information flowchart among all the elements and secure quick reaction on developing crisis situation.
G Send the brief but precise message. G Break the message into sensible passages with pauses between. G Make sure no-one else is transmitting at the same time. G By transmitting maintain the high standard of articulation, normal rhythm and moderate volume. Do not shout. G Avoid excessive calling and unofficial voice procedures. G Hold the microphone close to your mouth.
Phonetics G The International Phonetic Alphabet [1] listed below shall be used. G Numerals shall be transmitted digit by digit except round figures as hundreds and thousands.
Procedure Words (PROWORDS) [1] G A pro-word is a word or phrase which has been given a special meaning in order to speed up the handling of messages. G The only authorised pro-words are listed below:

R E V I E W
International phonetic alphabet [1]  Cease transmission on this net immediately. Silence will be maintained until lifted. (When an authentication system is in force, the transmission imposing silence is to be authenticated). SILENCE LIFTED Silence is lifted. (When an authentication system is in force, the transmission lifting silence is to be authenticated). SPEAK SLOWER Your transmission is at too fast a speed. Reduce speed of transmission.

THIS IS
This transmission is from the station whose designator immediately follows.

TIME
That which immediately follows is the time or date time-time group of the message.

TO
The addressees immediately following are addressed for action.

UNKNOWN STATION
The identity of the station with whom I am attempting to establish communication is unknown.
WAIT I must pause for a few seconds.
WAIT --OUT I must pause longer than a few seconds.
WILCO I have received your signal, understand it, and will comply. To be used only by the addressee.

Emergency reporting procedure
In the multi-national reporting procedures reporting forms are usually used. These ones make the information flowchart about the situation easier. Each form must be very strict and comprehensible.
Advantages of the reporting form: -time saving -well arranged information -elimination of the missing information -easy use for everyone -low level of the needed language skills "Request for IRT support" is the most important reporting form in the emergency reporting procedure. Forms and examples (in accordance with SOP: "Alert of Immediate Rescue Team (IRT) and Communication Procedures in Emergency Situation") of these requests are described below.
When reporting any accident/incident or emergency situation comply with the Medical Emergency Aide Memoire known as METHANE Report [2]: In Mass Casualty Situation (MASCAL) incident commander requests helicopter medical evacuation (Heli MEDEVAC) if required, for evacuation of injured persons. Make the request usually using 9-Line MEDEVAC REQUEST [3], in this type of situation.

Required Information [5]
a. Header Message (1) Date-Time Group (DTG) (2) Identifier/Unit Name/Name b. 9-Lines Test as follows: (1)Pickup Zone (PZ) Grid Reference Provide the 6-figure grid reference and any other pertinent landmarks, town location, etc, that will help identify the location of the casualties.

(2)Radio Call Sign (C/S) and Frequency (Freq)/Phone number
Fill in the call sign of IRT (on-site commander, incident commander, reporting person who are still in touch) and primary and alternate frequency or phone number.

(3)Number of Patients and Precedence (Patients by precedence)
Provide the number of casualties awaiting the evacuation by category.

A/P1 Priority 1 / URGENT
Emergency patients who require speedy evacuation that is necessary to save life, to prevent complications or to avoid serious permanent disability.

B/P2 Priority 2 / PRIORITY
Patients who require specialised treatment not available locally and who are liable to deteriorate unless evacuated with the least possible delay.

C/P3 Priority 3 / ROUTINE
Patients who require immediate treatment that is available locally but whose prognosis would benefit from air evacuation on routine scheduled flights.
WORD AFTER The word of the message to which I have reference is that which follows ______.

WORD BEFORE
The word of the message to which I have reference is that precedes ______.

WORDS TWICE
Communication is difficult. Transmit (transmitting) each phrase (or each code group) twice. This PROWORD may be used as an order, request, or as information. WRONG Your last transmission was incorrect. The correct version is ____. The classification provides an assessment of any obstacles and the type of terrain located adjacent or at the PZ. Terrain: -slope -elevation -surface Obstacle: -pylons, pillars, trees, building etc.

Conclusion:
The article discuss about information flowchart and reporting procedure in multi-national environment in order to speed up the handling of information. The main effort is put on creation of reports about incidents/accidents in accordance with reporting forms, which are usually used in international emergency management. The article clarify the basic terminology and summarize gathered information gained by information research and own experiences. The main purpose was to create an overall summary of available information about reporting procedure into common document in order to explain its application in the real situation and help to emergency personnel in their daily routine work. Fig. 3 Landing zone preparation [6]