Simulation of a Queuing System of a Post Office in Anylogic Software

https://doi.org/10.26552/com.C.2020.2.15-22

  • Silvia Dutkova
  • Karol Achimsky
  • Pawel Drozdziel
Keywords: post office, simulation, Anylogic, costs, conceptual model

Abstract

This paper displays the design and application of a model that simulates the queuing system of a fictional post office. Starting point for solving more complicated optimization tasks is to create a system model that consists of elements of reality and the relationships between these elements. The key part of the paper includes the model of a queuing system of a post office created in Anylogic simulation software. The model of the post office displays post office with 5 postal counters, a certain input flow and a certain service time with an exponential probability distribution. The model also includes statistics and cost calculation.

Author Biographies

Silvia Dutkova

Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia

Karol Achimsky

Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia

Pawel Drozdziel

Lublin University of Technology, Poland

Published
2020-04-01
How to Cite
Silvia Dutkova, Karol Achimsky, & Pawel Drozdziel. (2020). Simulation of a Queuing System of a Post Office in Anylogic Software. Communications - Scientific Letters of the University of Zilina, 22(2), 15-22. https://doi.org/10.26552/com.C.2020.2.15-22
Section
Operation and Economics in Transport