RT Journal Article SR Electronic A1 Stefanik, Jan T1 Quality Culture the Key to Quality Improvement JF Communications - Scientific Letters of the University of Zilina YR 1999 VO 1 IS 1 SP 69 OP 72 DO 10.26552/com.C.1999.1.69-72 UL https://komunikacie.uniza.sk/artkey/csl-199901-0009.php AB Quality culture is the total of the collective or shared learning of quality-related values as the organization develops its capacity to survive in its external environment and to manage its own internal affairs.