RT Journal Article
SR Electronic
A1 Nedeliakova, Eva
A1 Sekulova, Jana
A1 Nedeliak, Ivan
A1 Abramovic, Borna
T1 Application of Raymond Fisk Model in Research of Service Quality
JF Communications - Scientific Letters of the University of Zilina
YR 2016
VO 18
IS 2
SP 11
OP 14
DO 10.26552/com.C.2016.2.11-14
UL https://komunikacie.uniza.sk/artkey/csl-201602-0002.php
AB This article describes the results of research focused on service quality after transportation by railway freight transport. The importance of these services completes the final quality of service and has crucial importance for customers considering the future use of railway transport. The proposed algorithm of evaluation of services after transportation is based on dynamic model of Raymond Fisk. This model represents a support tool for increasing service quality in the area of railway transport.