PT  - JOURNAL ARTICLE
AU  - Dutkova, Silvia
AU  - Achimsky, Karol
AU  - Drozdziel, Pawel
TI  - Simulation of a Queuing System of a Post Office in Anylogic Software
DP  - 2020 Apr 1
TA  - Communications - Scientific Letters of the University of Zilina
PG  - 15--22
VI  - 22
IP  - 2
AID - 10.26552/com.C.2020.2.15-22
IS  - 13354205
AB  - This paper displays the design and application of a model that simulates the queuing system of a fictional post office. Starting point for solving more complicated optimization tasks is to create a system model that consists of elements of reality and the relationships between these elements. The key part of the paper includes the model of a queuing system of a post office created in Anylogic simulation software. The model of the post office displays post office with 5 postal counters, a certain input flow and a certain service time with an exponential probability distribution. The model also includes statistics and cost calculation.