Communications - Scientific Letters of the University of Zilina 2014, 16(2):63-69 | DOI: 10.26552/com.C.2014.2.63-69

The Diagnostic Support Tool - Quality Function Deployment and its Implementation Possibilites to Urban Public Transport Quality Management

Ivana Andriskova1, Mariana Strenitzerova1
1 Department of Communications, Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia

This paper deals with the diagnostic support and its implementation possibilities to urban public transport quality management in the city of Zilina. It describes the Quality Function Deployment method with its own House of Quality tool along with its building. The complex building of the House of Quality was made in order to identify the key drivers needed to be improved for higher customers' satisfaction with the service quality.

Keywords: Quality Function Deployment, Diagnostic Support Tool, Urban Public Transport

Published: April 30, 2014  Show citation

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Andriskova, I., & Strenitzerova, M. (2014). The Diagnostic Support Tool - Quality Function Deployment and its Implementation Possibilites to Urban Public Transport Quality Management. Communications - Scientific Letters of the University of Zilina, 16(2), 63-69. doi: 10.26552/com.C.2014.2.63-69
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    References

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