Communications - Scientific Letters of the University of Zilina 2016, 18(2):11-14 | DOI: 10.26552/com.C.2016.2.11-14

Application of Raymond Fisk Model in Research of Service Quality

Eva Nedeliakova1, Jana Sekulova1, Ivan Nedeliak2, Borna Abramovic3
1 University of Zilina, Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport, Slovakia
2 Railway company Cargo Slovakia, a.s., Department of Strategy and Development, Zilina, Slovakia
3 University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, Croatia

This article describes the results of research focused on service quality after transportation by railway freight transport. The importance of these services completes the final quality of service and has crucial importance for customers considering the future use of railway transport. The proposed algorithm of evaluation of services after transportation is based on dynamic model of Raymond Fisk. This model represents a support tool for increasing service quality in the area of railway transport.

Keywords: service quality; railway freight transport; transportation chain; dynamic model

Published: April 30, 2016  Show citation

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Nedeliakova, E., Sekulova, J., Nedeliak, I., & Abramovic, B. (2016). Application of Raymond Fisk Model in Research of Service Quality. Communications - Scientific Letters of the University of Zilina, 18(2), 11-14. doi: 10.26552/com.C.2016.2.11-14
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