Communications - Scientific Letters of the University of Zilina 2020, 22(2):15-22 | DOI: 10.26552/com.C.2020.2.15-22

Simulation of a Queuing System of a Post Office in Anylogic Software

Silvia Dutkova1, Karol Achimsky1, Pawel Drozdziel2
1 Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia
2 Lublin University of Technology, Poland

This paper displays the design and application of a model that simulates the queuing system of a fictional post office. Starting point for solving more complicated optimization tasks is to create a system model that consists of elements of reality and the relationships between these elements. The key part of the paper includes the model of a queuing system of a post office created in Anylogic simulation software. The model of the post office displays post office with 5 postal counters, a certain input flow and a certain service time with an exponential probability distribution. The model also includes statistics and cost calculation.

Keywords: post office; simulation; Anylogic; costs; conceptual model

Received: September 11, 2019; Accepted: October 3, 2019; Published: April 1, 2020  Show citation

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Dutkova, S., Achimsky, K., & Drozdziel, P. (2020). Simulation of a Queuing System of a Post Office in Anylogic Software. Communications - Scientific Letters of the University of Zilina, 22(2), 15-22. doi: 10.26552/com.C.2020.2.15-22
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