Communications - Scientific Letters of the University of Zilina 2024, 26(3):E12-E24 | DOI: 10.26552/com.C.2024.038

Impact of AI Technologies on Operations of Small and Medium Transport Businesses

Vojislava Nićin ORCID...1,*, Slobodan Nićin ORCID...2, Milovan Mirkov ORCID...3,4
1 The College of Vocational Studies for Management and Business Communication, Belgrade, Serbia
2 The College of Academic Studies “DOSITEJ”, Belgrade, Serbia
3 ONB Veljko Petrovic, Zabalj, Serbia
4 University Business Academy in Novi Sad, Novi Sad, Serbia

In this article, the authors present a study on artificial intelligence (AI) integration in transportation and storage SMEs, focusing on research questions, literature reviews, hypotheses, sample selection, and data analysis. They explored current AI support and perceptions and plans of SMEs in this sector. The authors addressed the lack of literature on AI use in transport SMEs and investigated factors, such as AI adoption, benefits perception, company size correlation, and investment willingness. Data was collected from 163 SMEs in Serbia and Slovakia, revealing challenges in participant identification due to low AI use. Declining AI adoption rates authors attributed to financial, technological, regulatory, and awareness issues. The research aims to enhance the AI adoption in transportation and storage SMEs and give some directions for future work.

Keywords: artificial intelligence, small and medium enterprises, transportation, storage, logistics, perception, technology adoption
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The authors received no financial support for the research, authorship and/or publication of this article.

Conflicts of interest:

The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.

Received: April 16, 2024; Accepted: June 6, 2024; Prepublished online: June 27, 2024; Published: July 11, 2024  Show citation

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Nićin, V., Nićin, S., & Mirkov, M. (2024). Impact of AI Technologies on Operations of Small and Medium Transport Businesses. Communications - Scientific Letters of the University of Zilina, 26(3), E12-24. doi: 10.26552/com.C.2024.038
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